Refund and Return Policy
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!
Return and Refund Policy
Return Shipping Costs
Customers are responsible for covering the shipping costs when returning an item to us. This includes any fees incurred during the return process.
Customs and Handling Fees
Please note that any additional customs, duties, or handling fees imposed by the destination country during the return process are the responsibility of the customer. These fees are separate from the initial shipping costs and are not covered by us.
By making a return, you acknowledge and accept responsibility for these additional costs. For example, this means that if a customer like Tina returns an item, she is responsible for the initial shipping costs as well as any customs or handling fees that may arise.
Failure to pay these fees may result in the package being held, returned, or additional charges being applied.
Return Policy
MissAvery will accept, for return or exchange, items that are purchased off our website within 12 days of the purchase under the following conditions:
- There is no visible signs of damage
- All original packaging is intact
- Any sign of damage will compromise the Miss Avery guarantee
Item(s) cannot be returned or exchanged after 12 days of purchase.
Non-Returnable Items
Please note that products purchased at a discount of 50% or more are considered final sale and cannot be returned or refunded. This policy applies to all such items without exception.
We encourage customers to review their orders carefully and reach out to our customer service team with any questions prior to completing their purchase.
Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns of exchanges please contact hello.missavery@gmail.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Exchanges (if applicable)
For all returns of exchanges please contact hello.missavery@gmail.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Return Shipping (if applicable)
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer refunds for products returned within 30 days of delivery. Please note that items purchased at a discount of 50% or more are non-refundable. For more information, please contact our customer service team at hello.missavery@gmail.com
Late or Missing Refunds (if applicable)
There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at hello.missavery@gmail.com and allow us the opportunity to investigate the matter further.
Gifts
Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
Damaged Items
If you receive a damaged or defective item, please submit a request to our email team hello.missavery@gmail.com
If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at hello.missavery@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.